Implementing an Executive Performance Management Dashboard for a Public Sector Organization

Business Context

A large Canadian public-sector organization responsible for delivering trusted data and insights to support national decision-making required improved visibility into its organizational performance.

The organization operated within a governance-heavy, compliance-driven environment, reporting to senior executives and oversight bodies. Leadership required a structured, transparent way to monitor performance against strategic objectives while supporting continuous improvement across programs and services.

Industry Public Sector / Healthcare & Social Services
Region Canada
Engagement Type Performance Analytics & Executive Reporting

Challenge

Performance indicators were tracked across multiple teams and formats, resulting in:

Manual and time-consuming executive reporting processes
Limited consistency in how performance was measured and presented
Difficulty tracking trends and progress over time
Challenges aligning operational metrics with strategic priorities
Increased effort required to prepare materials for senior leadership and board-level discussions

The organization needed a centralized, executive-ready performance management solution that was flexible, accurate, and aligned with governance and privacy requirements.

Solution

atQor partnered with the organization to design and deliver a Performance Management Framework (PMF) dashboard using Microsoft analytics technologies.

The engagement focused on:

Structuring and standardizing performance indicators across the organization
Designing executive-level visualizations aligned with strategic outcomes
Enabling clear tracking of baselines, targets, and trends
Supporting iterative refinement as performance measures evolved
Ensuring the solution aligned with data governance, security, and privacy expectations

The solution was delivered within the customer’s existing Microsoft environment and designed to scale as reporting needs matured.

Key Capabilities Delivered

The performance dashboard enabled leadership to:

Monitor strategic and operational performance through a single, trusted view
Track progress across multiple outcome and activity-based indicators
Compare results over time to support evidence-based decision-making
Identify areas requiring attention or corrective action
Improve transparency and accountability across teams

The dashboard also supported contextual explanations alongside quantitative metrics, enabling more informed leadership discussions.

Outcomes & Impact

Following implementation, the organization achieved:

Improved executive and board-level visibility into performance
Reduced manual reporting effort, freeing teams to focus on analysis and insights
Faster access to reliable performance data for leadership reviews
Stronger alignment between strategy, execution, and reporting
A scalable foundation for ongoing performance measurement and refinement

The solution was formally accepted and adopted as part of the organization’s regular performance reporting processes.