Modernizing Water Billing & Citizen Payments with Azure Government Cloud
Executive Summary
A mid-sized U.S. city partnered with atQor to modernize its legacy water billing and payment systems by re-platforming them onto Microsoft Azure Government Cloud. The result was a secure, cloud-native billing platform that enabled 24×7 online payments, real-time reconciliation, and a significantly improved citizen experience.
Customer
- U.S. municipal government
- Legacy, on-prem billing system
- No citizen self-service
- Manual reconciliation and reporting
-
Industry Government/Municipal
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Region Canada
Business Challenges
- Error-prone, manual billing processes
- No online payment or self-service portal
- Limited integration and visibility
- Compliance and security concerns
atQor Solution
atQor designed and delivered a PaaS-based water billing platform hosted in Azure Government Cloud, including:
- Azure App Services
- Azure SQL Database
- Azure Functions
- Azure Logic Apps
- Azure Key Vault
- Microsoft Entra ID (Azure AD)
Outcomes Delivered
- 24×7 citizen access to billing and payments
- Real-time posting and automated reconciliation
- PCI-aware, encrypted architecture
- Reduced manual effort and billing errors
- Improved transparency and trust with residents
Why atQor
- Azure Government Cloud expertise
- Secure, compliant PaaS design
- Proven municipal modernization experience
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