Enterprise Multi-Agentic AI Platform for Unified Knowledge Access and Decision Support

Executive Summary

A large North American county government partnered with atQor to modernize and digitize multiple departmental workflows using Microsoft Dynamics 365 CRM and the Power Platform.

The county was managing legislative tracking, inter-departmental requests, procurement activities, and operational communications through fragmented systems and manual processes. atQor delivered a secure, scalable, Model-Driven Power Platform solution that unified tracking, workflow automation, and document management across multiple departments—improving transparency, efficiency, and accountability.

The solution now serves as a shared digital backbone supporting legislative monitoring, public works operations, procurement, and environmental services.

The customer is a large county government in North America, serving a diverse population with complex operational, legislative, and regulatory responsibilities.

Key characteristics:

Multiple departments with distinct mandates and workflows
High volume of documents, requests, and approvals
Strong governance, audit, and compliance requirements
Need for transparency and cross-department coordination

The county required a configurable, secure, and scalable platform that could support varied use cases without creating siloed applications.

Industry Government/Public Sector
Region Canada

Business Challenges

The county faced several common public-sector challenges:

Fragmented Tracking Systems
Legislative items, procurement requests, and departmental documents were tracked across disparate tools.
Manual Workflow Management
Reviews, approvals, and assignments required significant manual coordination.
Limited Cross-Department Visibility
Departments lacked a unified view of status, ownership, and progress.
Document Management Complexity
High volumes of agendas, board matters, solicitations, and correspondence required structured tracking.
Need for Standardized Processes
Inconsistent workflows across departments reduced efficiency and audit readiness.

atQor’s Solution & Approach

atQor designed and delivered a Dynamics 365 CRM and Power Platform solution built using Model-Driven Power Apps, enabling reusable workflows and department-specific configurations on a common platform.

Core Design Principles

Configurable, model-driven architecture
Reusable workflow templates
Secure, role-based access
Audit-ready tracking and reporting
Scalable across departments and use cases

Implementation Highlights by Functional Area

Legislative Monitoring

Centralized tracking of legislative bills introduced during assembly sessions
Automated assignment of bills to relevant departments for review
Model-Driven Power App for structured data entry and review workflows
Improved visibility into legislative status and departmental feedback

Urban Forestry & Environmental Operations

Tracking of requests and related documents received from external departments and sources
Workflow templates supporting review, approval, and fulfillment
Structured business processes implemented via Model-Driven Power Apps

Public Works & Environmental Services

Centralized tracking of board agendas, board matters, mail items, and internal documents
Standardized communication across multiple business units (capital facilities, stormwater, waste, wastewater, etc.)
Improved coordination between director’s office and operational teams

Procurement & Material Management

End-to-end tracking of solicitation requests
Support for informal and formal procurement processes
Oversight of evaluations, negotiations, awards, and post-award contract tracking
Improved visibility into contractor performance and procurement lifecycle

Business Outcomes & Value Delivered

The county achieved measurable improvements across departments:

Improved Transparency & Accountability
Centralized tracking of requests, documents, and decisions.
Standardized Workflows Across Departments
Consistent processes with flexibility for department-specific needs.
Faster Reviews & Approvals
Reduced manual coordination and delays.
Better Inter-Department Collaboration
Shared platform enabled clear ownership and status visibility.
Audit-Ready Operations
Structured data, workflow history, and role-based access supported governance requirements.