Modernizing Municipal Operations Through Low-Code Digital Services

Executive Summary

A North American municipal government modernized its internal and citizen-facing processes by adopting Microsoft Power Platform–based low-code applications. The initiative replaced manual, paper-driven workflows with secure, scalable digital services—improving service delivery, operational transparency, and staff productivity.

Customer

  • Organization Type: Municipal Government
  • Geography: North America
  • Size: Mid-sized city administration
  • Engagement State: Fully delivered (all phases completed)

The city managed multiple departments with independent workflows, manual approvals, and limited digital integration, resulting in operational inefficiencies and delayed public services.

  • Industry Government/Public Sector
  • Region Canada

Business Challenges

  1. Heavy reliance on manual and spreadsheet-based processes
  2. Lack of centralized tracking for service requests and approvals
  3. Limited visibility across departments
  4. Slow turnaround times impacting citizen experience

atQor’s Approach & Solution

atQor designed and implemented a low-code modernization program using Microsoft Power Platform:

  1. Built custom Model-Driven and Canvas Power Apps for internal departments
  2. Automated workflows using Power Automate
  3. Integrated secure role-based access controls
  4. Enabled real-time dashboards for operational visibility

The solution was delivered iteratively, ensuring rapid adoption and minimal disruption.

Technology & Implementation Highlights

  1. Microsoft Power Apps (Model-Driven & Canvas Apps)
  2. Power Automate for workflow orchestration
  3. Dataverse as the centralized data layer
  4. Microsoft Entra ID (Azure AD) for identity and access management

Measurable Outcomes & Impact

  1. Reduced manual processing effort significantly
  2. Improved cross-department coordination
  3. Faster request resolution times
  4. Enhanced transparency and auditability

Why atQor

  1. Deep expertise in public-sector digital transformation
  2. Proven low-code delivery framework
  3. Strong governance and security-first design

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